|
|
 |
|
Eltron Card Printer Group Launches ClickAssist™ Online Interactive Customer Support |
|
|
|
CAMARILLO, Calif., April 4, 2001 — Zebra Technologies Corporation (Nasdaq: ZBRA), the worldwide leader in bar code labeling solutions and plastic card printers, today announced the launch of its powerful ClickAssist™ online interactive customer support system. It is available now on the Zebra Card Printer web site at www.zebracard.com.
ClickAssist™ provides fast, comprehensive, Web-based support to Eltron Card Printer customers twenty-four hours a day, seven days a week, worldwide. The new system is comprised of five modules designed to respond to a variety of potential customer support needs. The Inquiry page answers "how to" type questions related to product functionality such as connecting and encoding and to commercial/administrative processes.
The Self Help page provides answers to questions about specific Eltron card printer product models. A Search page finds answers based on keywords and phrases. Direct inquiry is supported through the Ask Eltron page, which responds via email and provides a link for additions or updates to previously asked questions. Customers can access previously submitted questions via the Customer Log-in function.
ClickAssist™ deploys RightNow Web, the award-winning customer support software from RightNow Technologies.
"We implemented online interactive support for Eltron Card Printers is to increase customer satisfaction further. We are making important, and often time-critical, information available to our end users and resellers quickly and easily at any time. RightNow Technologies was able to meet all our requirements and help us provide even more powerful functionality and responsiveness than we originally planned," stated Richard Hodgson, director of customer support for Eltron Card Printer Products.
About RightNow Technologies
Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet connected organizations. RightNow Technologies customers include Ben & Jerry's Homemade Ice Cream, Nortel, PictureTel, Sprint, TDK, Vivitar, Xerox and more than 750 other organizations.
The RightNow Technologies home office is located at 77 Discovery Drive, PO Box 9300, Bozeman, MT 59718, with the U.K. branch office at Abbey House, 18-24 Stoke Road, Slough S12 5AG, United Kingdom, and can be reached by phone at 877 363 5678, by fax at 406 522 4227, by email at info@rightnowtech.com or on the web at www.rightnowtech.com. |
|
| About Zebra Card Printer Solutions |
A world leader in desktop card printers, Zebra Card Printer Solutions is a division of Zebra Technologies Corporation, which delivers innovative and reliable on-demand printing solutions to businesses and governments in more than 100 countries around the world. A broad range of applications benefit from Zebra brand thermal barcode label and receipt printers and plastic card printers (formerly branded Eltron®), resulting in enhanced security, increased productivity, improved quality, lower costs and better customer service. Information about Zebra card printers can be found at www.zebracard.com. Information about Zebra Technologies can be found at www.zebra.com.
|
|
| Contact Information |
Zebra Technologies Corporation
Card Imaging Division |
|
|
|
|
|
|
|
